This Fortune33 Privacy Policy ("Policy") describes how Fortune33 ("We", "Platform") collects, uses, discloses, and protects your personal information when you use the fortune33.bet website or any related services. By registering an account or using the Fortune33 platform, you agree to the privacy practices set out in this Policy. This Privacy Policy is to be read together with Terms & Conditions Fortune33, which forms part of the overall agreement between you and Fortune33.
1. Introduction & Scope of the Privacy Policy
Fortune33 is an online betting and casino platform operating in Malaysia. We understand that member trust is our most valuable asset. As such, protecting personal data is not merely a legal obligation for us — it is central to how we conduct our business.
This Fortune33 Privacy Policy applies to:
- All visitors to fortune33.bet, whether or not they have registered an account
- All active or inactive registered Fortune33 members
- Individuals who interact with the Fortune33 customer support team
- Fortune33 mobile app users (where available)
- Individuals participating in any Fortune33 promotion, contest, or marketing campaign
Legal Basis: Fortune33 processes your personal data on the basis of contractual necessity (to provide the services you request), legal obligations (PDPA compliance and anti-money laundering regulations), legitimate interests (platform security and fraud prevention), and your consent (for marketing communications).
Fortune33 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all regulations and guidelines issued by the Department of Personal Data Protection Malaysia. We respect every individual's right to privacy and take all reasonable steps to ensure that members' personal data is processed fairly, transparently, and securely.
2. Personal Data We Collect
Fortune33 only collects personal data that is strictly necessary to provide our services safely and efficiently. The following are the categories of personal data we collect:
| Data Category | Type of Information | Purpose of Collection |
|---|
| Identity Data |
Full name, MyKad/Passport number, date of birth, gender, nationality |
Identity verification (KYC), legal compliance |
| Contact Data |
Malaysian phone number, email address, residential address |
Account communications, two-factor authentication, customer support |
| Financial Data |
Bank account number, bank name, e-wallet details (TNG, GrabPay, Boost, ShopeePay, DuitNow) |
Deposit and withdrawal processing, AML compliance |
| Platform Usage Data |
Betting history, games played, wager amounts, wins, and losses |
Account management, regulatory compliance, responsible gaming |
| Technical Data |
IP address, device type, operating system, web browser, cookie data |
Account security, fraud prevention, platform improvement |
| Communication Data |
Live chat support conversation records, as well as emails and SMS sent/received |
Complaint resolution, staff training, internal audits |
Sensitive Data: Fortune33 does not collect sensitive data such as health information, political views, or religious beliefs unless it is voluntarily submitted by you in a relevant context, such as a self-exclusion request for responsible gambling purposes. Such data will be processed with a higher level of protection.
2.1 How Data Is Collected
- Directly from you: During account registration, the KYC process, withdrawal requests, or when communicating with Fortune33 support
- Automatically: Through cookies, tracking pixels, and similar technologies when you browse the Fortune33 platform
- From legitimate third parties: Identity verification providers, payment providers such as FPX or DuitNow, and recognised fraud prevention agencies
3. How We Use Your Personal Data
Fortune33 uses members' personal data solely for lawful and transparent purposes. We will not process your data for unrelated purposes without first obtaining your consent.
- Account Management: Creating and managing your Fortune33 account, processing secure logins, sending important account notifications, and providing effective customer support.
- Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX Internet Banking including Maybank2u and CIMB Clicks; verifying and processing withdrawals to your Malaysian bank account.
- Legal Compliance: Fulfilling KYC (Know Your Customer) obligations, meeting AML (Anti-Money Laundering) requirements under the Anti-Money Laundering Act 2001, and complying with regulatory directives
- Platform Security: Detecting and preventing fraud, multi-account use, money laundering, and any activities that violate Fortune33's Terms & Conditions
- Service Improvement: Analysing platform usage patterns to enhance the user experience, develop new features, and deliver content relevant to you
- Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and providing appropriate interventions, in line with Fortune33's commitment to responsible gaming
- Marketing Communications: Sending promotional information, bonuses, and the latest Fortune33 campaigns via email or SMS — provided you have given consent to receive such communications.
Right to Withdraw Marketing Consent: You may opt out of Fortune33 marketing communications at any time by clicking the "unsubscribe" link in our promotional emails or by contacting Fortune33 support. Withdrawing marketing consent does not affect the processing of data for contractual or legal purposes.
4. Personal Data Sharing & Disclosure
Fortune33 does not sell, rent, or trade members' personal data to third parties. However, there are limited circumstances where Fortune33 needs to share certain information with trusted parties for legitimate purposes:
- Payment Service Providers: fortune33 shares necessary transaction information with recognised payment providers in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and the relevant banking institutions, to securely process your deposits and withdrawals
- Technology Service Provider: Fortune33 engages selected third-party service providers for IT infrastructure, cloud hosting, data analytics, and customer support systems. All such providers are bound by strict confidentiality agreements and are permitted to use data only for purposes specified by Fortune33.
- Regulatory Authority: Fortune33 is required to disclose certain information to regulatory authorities, law enforcement agencies, or courts when mandated to do so by Malaysian law or a valid court order.
- Identity Verification Provider: KYC information such as copies of MyKad may be shared with recognised identity verification service providers for verification purposes only.
- Fraud Prevention Agencies: In cases suspected to involve fraud or money laundering, Fortune33 reserves the right to share relevant information with the appropriate financial crime prevention agencies.
In all instances of data sharing described above, Fortune33 ensures that recipients are bound by confidentiality and data protection obligations equal to or exceeding the standards we uphold.
5. Fortune33's Data Security Measures
Fortune33 continually invests in security infrastructure and procedures to ensure members' personal data is always protected against unauthorised access, modification, disclosure, or destruction.
- Data Encryption: All personal and financial data is encrypted using AES-256 standards at rest and TLS 1.3 in transit over the network.
- Access Controls: Access to databases containing Fortune33 members' personal information is strictly restricted on a "minimum access rights" basis — only staff who require access for specific duties are permitted.
- Regular Security Audits: Fortune33 conducts regular penetration testing and security audits carried out by independent third-party cybersecurity firms.
- Two-Factor Authentication (2FA): Fortune33 encourages and provides 2FA for all member accounts as an additional layer of protection against unauthorised access
- 24/7 Monitoring: Fortune33's security monitoring system operates around the clock to detect and respond promptly to any security threats or anomalies
Liability Limit: While Fortune33 takes all reasonable security measures, no online system can guarantee absolute 100% security. We encourage you to play an active role in protecting your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
6. Cookies & Tracking Technologies
Fortune33 uses cookies and similar tracking technologies to enhance user experience, maintain platform security, and understand how members use our services.
6.1 Types of Cookies Used
- Essential Cookies: Required for core Fortune33 platform functions such as secure login and session authentication. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how Fortune33's web pages are used to help us improve platform performance and loading speed
- Functional Cookies: Remembers your preferences such as language, currency denomination, and display settings to deliver a more personalised experience.
- Analytics Cookies: Helps Fortune33 understand platform traffic patterns and usage on an aggregated, anonymised basis for service improvement purposes
6.2 Managing Your Cookie Preferences
You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the fortune33 platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
7. Your Rights as a fortune33 Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you as a Fortune33 member have the following rights regarding your personal data:
You have the right to obtain a copy of the personal data Fortune33 holds about you. Data access requests can be submitted through your account settings or by contacting Fortune33 customer support. Fortune33 will process your request within 21 business days in accordance with Malaysia's PDPA requirements. The first request is free of charge; subsequent requests within a 12-month period may be subject to a reasonable processing fee.
If you find that the personal data Fortune33 holds about you is inaccurate, incomplete, or outdated, you have the right to request a correction or update. Basic information such as your email address and phone number can be updated directly through your Fortune33 account settings. For corrections to more sensitive data such as your name or identification number, please contact Fortune33 support with the relevant supporting documents.
You have the right to request that Fortune33 delete your personal data under certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw your consent. However, this right is not absolute — Fortune33 may need to retain certain data to fulfil legal obligations, particularly financial records and transactions that must be kept for the period prescribed under Malaysia's AML legislation.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on Fortune33's legitimate interests if you have compelling grounds relating to your particular circumstances. Upon receiving your objection, Fortune33 will cease such processing unless there are overriding legal grounds or a need to establish, exercise, or defend legal claims.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer that data to another service provider should you choose to do so. Fortune33 will process data portability requests within 30 business days. This right applies to data you have provided directly to Fortune33 and which we process based on consent or contract.
How to Submit a Data Rights Request: All data rights requests can be submitted to Fortune33's Data Protection Officer via email at privacy@fortune33.bet or via Fortune33's 24/7 customer support live chat. Please include your full name and Fortune33 account number to expedite the process.
8. Data Retention & Deletion
Fortune33 retains members' personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|
| Active member account records |
For the duration of the active account |
Account management and contractual purposes |
| Financial transaction records |
7 years after the transaction |
AML Act compliance & Malaysian tax laws |
| KYC Documents |
5 years after account closure |
Malaysia KYC regulatory requirements |
| Support communication logs |
3 years |
Dispute resolution and audits |
| Security & IP Logs |
12 months |
Fraud prevention and cybersecurity |
| Analytics cookie data |
13 months |
Platform performance analytics |
Once the retention period expires, Fortune33 will securely delete or anonymise the personal data using methods that ensure it cannot be recovered. Accounts that have been inactive for more than 24 consecutive months may be subject to closure and data deletion procedures after notification has been sent to you.
9. Children's Privacy
The Fortune33 platform is strictly restricted to individuals aged 18 and above. Fortune33 does not knowingly collect, process, or store any personal data from children under the age of 18.
If Fortune33 discovers that personal data of an individual under the age of 18 has been collected without proper age verification, we will:
- Immediately closing the account in question
- Delete all personal data associated with the individual within 48 hours
- Refund any deposits made where applicable
- Reporting the incident to the relevant authorities if required
To Parents & Guardians: If you suspect that your child or any underage individual is using or has used the Fortune33 platform, please contact us immediately at privacy@fortune33.bet. Fortune33 will respond promptly and take all necessary steps to address the issue.
10. Policy Amendments & How to Contact Us
Fortune33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. Material amendments will be communicated to you via:
- In-platform notification on the Fortune33 platform when you log in
- Email to your registered address at least 14 days before the changes take effect
- Update the "Last Updated" date at the top of this Privacy Policy
Continued use of the Fortune33 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.
Contact Fortune33's Data Protection Officer
For any enquiries, concerns, or requests relating to your privacy and personal data, please contact us through the following channels:
- Privacy Email: privacy@fortune33.bet
- General Support Email: support@fortune33.bet
- Live Chat: Available 24/7 on the Fortune33 platform
- Target Response Time: 3 business days for general enquiries, 21 business days for formal data rights requests
Complaints to the Authority: If you are not satisfied with how Fortune33 has handled your personal data after we have addressed your complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) via their official website at www.pdp.gov.my.